Refund & Cancellation

Refund & Cancellation Policy

Swasti Niketan – Resort | Restaurant | Banquet | Wellness Retreat
Effective Date: 10-06-2025

We understand that plans may change. At Swasti Niketan, we strive to make your experience seamless — even when cancellations happen. Please review our policy below for information on how refunds and cancellations are handled.

🔹 1. General Cancellation Terms

1. Resort Room & Tent House Booking

• More than 7 days before check-in:
  ✅ 90% refund of the paid amount (10% processing fee deducted)
• 3 to 6 days before check-in:
  ✅ 50% refund of the paid amount
• Less than 48 hours before check-in or No Show:
  ❌ No refund

1. Banquet Hall / Event Space Booking

• Advance booking amount is non-refundable unless specified in writing at the time of confirmation.
• For high-demand dates, 100% advance may be required, and refunds will be governed by custom terms shared in your booking agreement.

1. Restaurant / Café Table Reservations

• No advance is required for regular table booking.
• For prepaid buffets, celebrations, or bulk orders, cancellation within 48 hours results in no refund.

1. Spa & Wellness Appointments

• Free cancellation if made at least 24 hours in advance.
• Cancellations within 24 hours will incur a 100% charge.

🔹 2. How to Request a Cancellation

To cancel or reschedule your booking, please reach out to us via:

📧 Email: swastiniketanofficial@gmail.com
📞 Phone: +91 81004 27237 / +91 73648 19055
Please mention your Booking ID, Name, Date, and Contact Number for smooth processing.

🔹 3. Refund Processing Timeline

• If eligible, refunds will be processed within 7–10 working days from the date of cancellation approval.
• Refunds are issued only to the original source of payment (e.g., bank account, UPI, card).
• Payment gateway or bank charges (if any) are non-refundable.

🔹 4. Force Majeure Policy

Swasti Niketan shall not be liable for cancellations or delays caused by events beyond our control, including but not limited to:

• Natural disasters
• Government restrictions
• Epidemics or pandemics
• Civil disturbances

In such cases, we may offer credit notes or rescheduling options instead of direct refunds.

🔹 5. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

• “No Show” without intimation
• Partial usage of services (e.g., early checkout)
• Bookings made on special discounted packages or “non-refundable” offers
• Fake, fraudulent, or duplicate transaction claims without proof

🔹 6. Dispute Resolution

In case of refund disputes, please write to us at info@swastiniketan.com.
If unresolved, matters will be subject to the jurisdiction of Paschim Medinipur District Court, West Bengal, India.

🔹 Need Help?

We’re here to assist.
📞 Customer Care: +91 81004 27237 / +91 73648 19055
📧 Email: swastiniketanofficial@gmail.com
🌐 Website: www.swastiniketan.com